Certain functions are required as standard for most business telephone users. The function of a business telephone offer extends further than simply receiving and making phone calls. Having a telephone system in place that can handle several different functions will mean a better service for your customers and/or clients and an easier life for you and your staff. Here we look at seven common features of a modern business telephone system that should come as standard with most business telephone systems:
Conferencing: being able to conference in one or more additional callers will save you time. You won't have to book a conference room, supply coffee and biscuits and take a chunk out of your day to get there and back. Conferencing in callers on to one line means you can have those multi way conversations in the comfort of your office.
Voicemail: So you were out grabbing a coffee when that all important call came through - no need to worry with voicemail - your client can leave their message which you can pick up remotely whilst walking back to the office. Or if you have a day working from home, you will still be able to dial into your office voicemail to retrieve messages.
Call redirection: If you don't want that all important client to be faced with the inhuman voicemail messaging system, how about redirecting your office phone to your mobile - you can grab that much needed coffee and not miss the call. If you're not going to be in the office that day you can have your calls forwarded to a colleague to handle.
Call logging: Suddenly productivity has dropped but your phone bill has risen - having a call log will show exactly who was making which call at what extension. It's not just for keeping tabs on personal calls but will give you a clear picture of activity within your establishment.
Call barring: If you have some exciting stuff going down in your office and the media is hounding you block their calls. Irritating salesmen repeatedly wasting your time will be a thing of the past.
Faxing: Although faxing is becoming a bit last decade what with scanning and emailing, there are still occasions when faxes need to be sent. Having this function on your phone system will give you another option should the scanner have meltdown.
Internal telephone directory: Instead of having a paper directory that constantly needs updating and redistributing you can program your phones with all the extension numbers within your establishment. It's faster and should put an end to misdialled calls.