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How to Influence People Over the Phone

Whether you are trying to close a deal with a potential customer, or just asking for a favour from someone in a different department at work, it helps to be a smooth operator when engaging them over the phone.

We came across this awesome infographic by www.thegappartnership.com which pretty much lays out how to influence anyone over the phone. From how to prepare yourself before you start dialling-to how to end a call effectively. These tips can definitely come in handy in swinging the call in your favour and getting what you called for!

phone call infographic